This Privacy Policy outlines Vave Mai Services (“Company,” “we,” “us,” or “our”) practices regarding the collection, use, and disclosure of information when you use our mobile application, Vave Mai Services (“App” or “Application”). By accessing or using the App, you consent to the collection and use of your information as outlined in this Policy. We may update this Policy at any time, and such changes will be effective upon posting. By using the App, you agree to be bound by this Policy. This Policy is effective from November 15, 2024.

1. Introduction

1.1 We value your privacy and are committed to protecting your personal information. This Policy follows industry standards for privacy and data protection.

1.2 We recognize the importance of safeguarding your personal information and ensure it is used in accordance with the principles of this Policy. “Personal Information” refers to any data that can identify an individual, including but not limited to names, addresses, and contact details.

2. Information We Collect and How We Use It

2.1 We collect and store information about you and your device when you use our App or access our services. This may include:

• Your device’s IP address and technical details (e.g., browser type, device type, operating system).

• Your mobile device’s unique ID, geographic location (if enabled), and general usage data.

• Personal details such as name, email, phone number, and other account information.

• Data from third-party sign-in services if used (e.g., Facebook, Google).

2.2 We use this information to provide services, enhance user experience, and ensure personalized service delivery.

3. Notice

We will notify you when we require information that personally identifies you. This usually occurs when registering an account or using certain features of the App.

4. Consent and Sharing of Information

4.1 Information collected from users may be shared with relevant parties, including partners, affiliates, service providers, and stakeholders, to enhance the service experience. We do not sell your information.

4.2 We may be required by law to disclose information to comply with legal processes or requests.

5. Access

5.1 You can access and update your personal information through the App’s account settings.

5.2 Service providers must provide relevant documents (e.g., identity verification) which will be visible to users as needed.

6. Security

6.1 We implement strong measures to protect your personal information from unauthorized access, misuse, or disclosure.

6.2 We do not guarantee the complete security of electronic transactions or interactions. Users must adhere to the terms of third-party online payment gateways for secure transactions.

6.3 Issues related to payment security must be resolved with the respective payment service providers.

7. Notice to Parents

We encourage parents to educate their children about safe online practices. The App is not liable if a child provides personal information without parental consent. Contact us to address any related concerns.

8. Cookies

We use cookies to improve user experience, store preferences, and gather analytics. Users may disable cookies through their device settings, although this may impact some App functionalities. Advertising partners may also use cookies for targeted ads.

9. Use of Shared Information

9.1 Personal information is used to connect users with service providers and enhance services.

9.2 Information may be disclosed as necessary to comply with legal obligations, protect company rights, or ensure public safety.

10. Information Sharing and Disclosure

10.1 Personal information may be shared with:

• Trusted partners and affiliates to enhance user experience.

• Legal authorities when required by law.

• In the event of a company merger or acquisition, user information may be transferred.

• OPGSPs for payment processing and fraud prevention.

10.2 Third-party service providers may help us provide services, payment processing, and compliance with legal requirements.

11. Confidentiality and Security

11.1 We limit access to personal information to authorized employees and stakeholders as necessary for their roles.

11.2 While we strive to protect user data through industry-standard practices, absolute security cannot be guaranteed.

12. Your Consent

By using the App, you agree to the terms outlined in this Policy.

13. Privacy Concerns and Grievance Redressal

For concerns or questions about this Policy, please contact our grievance officer at [email protected].

14. Contact Information

We welcome your feedback on this Policy. Please reach out to us with any concerns.

15. Permissions

The following permissions are used for service purposes only:

• android.permission.CAMERA

• android.permission.READ_PHONE_STATE

• android.permission.GET_ACCOUNTS

• android.permission.READ_CONTACTS

These permissions facilitate service features such as emergency calls. We do not store or share this data.

Location Permissions Declaration:

• ACCESS_FINE_LOCATION

• ACCESS_COARSE_LOCATION

• ACCESS_BACKGROUND_LOCATION

Location data is collected to provide accurate service and delivery experiences. Background location permission helps track delivery progress. All data is protected under the applicable Developer Program Policies and relevant privacy laws.

By using Vave Mai Services, you agree to this Privacy Policy and its terms.